Can't find what you are looking for in our knowledge articles? Feel free to submit a question (ticket) to us by following the steps below:
Step 1: Sign In
Click the "Sign-In" button at the top right-hand corner of any Help Center page.
Please note: If you have already signed in, this button will not appear. Instead, you can click "Submit a request" and skip down to Step 4.
Step 2: Choose How to Sign In
Upon clicking "Sign-In," you will be prompted with two choices to sign into the Help Center:
University of Missouri students, faculty, and staff
- Click "Continue with UM SSO Login" to sign in via the University Single Sign-On (SSO).
All other users (including parents/authorized users)
- Sign in using your email address and password.
Is it your first time signing in? Click "Sign up" next to the "New to MU Cashiers?" message on the bottom left-hand side.
Why sign in?
- Track your request status
- View previous requests
- Respond to updates more easily
- See Step 8 for information on the "My Requests" screen
Step 3: Submit a Request
Once you are signed in, click "Submit a request" at the top right-hand side of the screen.
Optional: Submitting Without Signing In
You can submit a request without signing in. However, you will need to verify your email before your request is processed (see Step 5a).
Step 4: Complete the Request Form
Next, follow the prompts to submit a request.
You will be required to add a:
- Subject
- Description
- Topic
Attachments are allowed but not required.
Step 5: Submit Your Request
Once you have filled out all the required information, click "Submit" at the bottom.
Step 5a: Email Verification (if not signed in)
If you submitted your request without signing in, you will need to verify your email before your request is processed.
To complete your request:
- Check your email inbox
- Open the verification email
- Click the verification link
Once the link has been clicked, your email is verified and your request will be successfully submitted.
Step 6: Confirmation Email
After submitting your request, you will receive an email confirmation.
Step 7: Receive a Response
We will respond to your request via email as soon as possible.
Step 8: Track Your Request
You can also follow the status of your request, and respond to it, through the Help Center portal on your "My Requests" screen.
You can navigate there by clicking your name on the top right-hand corner of the screen and then selecting "Requests."
Still have questions or need assistance?
Visit our Contact Information page to get in touch with us.