Below are ways to troubleshoot if you are experiencing issues logging in to TouchNet as an Authorized User:
Authorized user passwords expire after 90 days and must be changed. You will be directed to the update password page when the password expires.
Password complexity requirements include the following:
- Minimum 12 character length
- Case sensitive
- Minimum 1 upper-case character
- Minimum 1 lower-case character
- Minimum 1 numeric character
- Minimum 1 special character
- Allowed characters- all special characters and all printable characters
If you attempt to enter invalid credentials five times, the account will automatically lock and stay locked for 20 minutes. If you attempt to use the ‘Forgot Password’ email to reset, it will fail while the account is locked.
- Users can contact our office to unlock the account prior to that 20-minute timeframe or wait 20 minutes to attempt the ‘Forgot Password’ link again.
If you are attempting to use the “Forgot Password” option, and the temporary password and/or new password you set up is not working, please refer to the tips below:
- Temporary passwords expire after 24 hours. If you are trying to use a password sent more than 24 hours ago, you will need to request a new temporary password.
- If copying/pasting the password from your email, check to make sure the password is just being copied and not an extra blank space.
Clear the cache and delete the cookies on your browser, then try again. Below are directions for clearing cache and cookies:
If your browser stores your password, try deleting the saved password from your browser. This is different from clearing cache / deleting cookies. If you did not tell your browser to update when you changed your password (or changed it on device A and are now using device B), then it could still be auto populating an old password.
Close out all tabs on your browser that may have TouchNet open, navigate to cashiers.missouri.edu, click on “make payment,” scroll down to “authorized user,” and click to access TouchNet again.
Still have questions or need assistance?
Visit our Contact Information page to get in touch with us.
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